Office of the Police Monitor: What we learned – wrapping up
Part 4: Recommendations Over 2018, Austin Tech Alliance, in collaboration with the City of Austin’s Communication & Technology Management department partnered with several City of Austin offices to identify smart initiatives […]
Office of the Police Monitor: What we learned – Part 3
Part 3: Research themes Austin Tech Alliance, in collaboration with the City of Austin’s Office of Design and Delivery, partnered with the Office of the Police Monitor to understand the […]
Office of the Police Monitor: What we learned – Part 2
Austin Tech Alliance, in collaboration with the City of Austin’s Office of Design and Delivery, partnered with the Office of the Police Monitor to understand the current pain points and […]
Office of the Police Monitor: What we learned about the complaint process
Cross-posted at PaperCensus.org. Paper Census is an ATA program in collaboration with the City of Austin. From fixing potholes to issuing building permits to providing free health clinics, the City […]
Paper Census wrap-up: Austin Transportation Department
Paper Census is Austin Tech Alliance’s ongoing collaboration with the City of Austin to identify paper-based processes that are a hassle for Austin residents and then research, design, and deliver […]
Necessity Breeds Innovation: How the City of Austin and Paper Census are Tag Teaming to Transform how the City Uses Knowledge to Serve Residents
Part 2 By Puja Balachander, User Researcher, City of Austin Communication and Technology Management, Office of Design and Delivery, and Sarah Ortiz Shields, Program Manager, Austin Tech Alliance Imagine a […]
Front Door: a Paper Census Update
Imagine a city with a single front door, where no matter what a resident needed, the city would use all the information it had to collaborate and seamlessly deliver services to them. […]
Necessity Breeds Innovation: How the City of Austin and Paper Census are Tag Teaming to Transform how the City Uses Knowledge to Serve Residents
Part 1 By Puja Balachander, User Researcher, City of Austin Communication and Technology Management, Office of Design and Delivery, and Sarah Ortiz Shields, Program Manager, Austin Tech Alliance Imagine a […]
Productivity without paper: an update on the Paper Census
In March, Austin Tech Alliance kicked off a 4-week public survey for the Paper Census. This is an exciting collaboration with the City of Austin to identify paper-based city processes […]
Austin Tech Alliance launches Paper Census insights campaign
Starting today, Austin Tech Alliance is asking residents to provide their thoughts on how paper-driven city services can be made easier to use. This morning, ATA launched the public insights […]